Shipping Policy
Last updated: 1st July 2026
Effective date: 1st July 2026
This Shipping Policy applies to all orders placed through https://www.jackorist.com (the “Site”), the Jackorist online store, operated by Jackorist LTD, a company registered in England and Wales, United Kingdom. By placing an order on the Site, you agree to the terms of this Shipping Policy.
1. Delivery Area
1.1 Jackorist ships to addresses within the United Kingdom only. We do not accept or dispatch international orders at this time. If you attempt to checkout using a non-UK delivery address, your order will not be processed.
2. Shipping Cost
2.1 We charge a flat shipping fee of £10 on all orders delivered within the United Kingdom, with no minimum order value and no exclusions. The shipping charge shown at checkout is the total you pay for delivery. No handling fee, surcharge, or fuel fee is added at any stage.
3. Order Processing Time
3.1 Handling time: We process and dispatch orders within 4–5 business days of payment being received and cleared.
3.2 Business days: Monday to Friday, excluding public holidays observed in England and Wales.
3.3 Processing steps: Order verification, product inspection, quality check, and packaging are completed before dispatch.
3.4 Dispatch confirmation: When your order is dispatched, you will receive a dispatch confirmation email containing your tracking number and a tracking link, where available.
4. Delivery Times
Orders are shipped using trackable courier services, including DHL, FedEx, UPS, and other trusted courier partners.
4.1 Estimated transit time from dispatch: 4–5 business days for all UK destinations.
4.2 Estimated total delivery time (processing + transit): 8–10 business days from order placement for all UK destinations.
4.3 These windows are estimates provided by our courier partners. They are not guaranteed delivery dates. Delivery times may vary during courier peak periods (for example, Black Friday, Christmas, and public holidays), due to weather conditions, or due to inaccurate delivery information provided by the customer. If an unusually high volume or weather event affects dispatch or transit, we will update affected customers by email.
5. Tracking Your Order
5.1 Once your order has been dispatched, you can track your parcel using the tracking link in your dispatch confirmation email, or via the relevant courier’s website using your tracking number. Tracking updates may take a short time to appear after shipment.
5.2 If you have not received a dispatch confirmation email within your expected processing window, please check your spam folder and then contact us at info@jackorist.com.
6. Delivery Issues
6.1 Incorrect or incomplete address: It is your responsibility to enter a correct and complete delivery address at checkout. If a parcel is returned to us because the address was incorrect, incomplete, or the parcel could not be delivered after multiple attempts, we will contact you by email. You may choose to have the parcel re-sent (re-dispatch postage is at your cost) or refunded (less actual return-to-sender postage, if any).
6.2 Missing parcels: If courier tracking shows your parcel as delivered but you have not received it, please first check with your household, neighbours, building reception, and any nominated safe-drop location. If the parcel still cannot be located, contact us at info@jackorist.com within 14 days of the “delivered” status and we will open an investigation with the courier.
6.3 Damaged parcels: If your parcel arrives damaged, please photograph the parcel and its contents before opening further, and email info@jackorist.com within 48 hours of delivery. We will arrange a replacement or refund in line with your rights under the Consumer Rights Act 2015. See our Refund & Return Policy for full details.
6.4 Lost parcels: If your parcel has not moved in tracking for 10 business days after dispatch, contact us. We will lodge an investigation with the courier. If the courier confirms the parcel is lost, we will arrange a replacement or full refund at your choice.
7. Delivery Address and P.O. Boxes
7.1 Customers are responsible for providing a complete and accurate delivery address. Jackorist cannot be responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided at checkout.
7.2 At this time, we do not deliver to P.O. Box addresses. Please provide a valid physical delivery address when placing your order.
8. Title and Risk
8.1 Title to and risk in the product passes to you when the product is delivered to the address you provided at checkout, or to an authorised collection point nominated by you or the courier.
9. Your Rights Under the Consumer Rights Act 2015
9.1 Nothing in this Shipping Policy excludes, restricts, or modifies any right or remedy you have under the Consumer Rights Act 2015, including your rights to goods of satisfactory quality, fit for purpose, and delivered within a reasonable time, and a remedy where delivery fails to meet these standards. For more information about your rights, visit citizensadvice.org.uk.
10. How to Contact Us
If you have any questions about this Shipping Policy, please contact us:
- Company Name: Jackorist
- Company Registration Number: 17308397
- Registered In: England and Wales, United Kingdom
- Business Address: Suite C253, 4–6 Greatorex Street, London, E1 5NF, United Kingdom
- Phone: +44 7732 730363
- Customer Support Email: info@jackorist.com
- Support Hours: Monday–Friday, 9:00 AM – 6:00 PM (GMT). Closed Saturday and Sunday.