Jackorist · Returns & Exchanges
Return & Exchange Policy
This Return & Exchange Policy explains when returns, exchanges, refunds, and order cancellations may be requested for purchases made through Jackorist.com.
Overview
Shop with confidence
This Return & Exchange Policy applies to purchases made through Jackorist.com, operated by Jackorist LTD, a company registered in England and Wales, United Kingdom.
We want every customer to shop with confidence. This policy explains when returns, exchanges, refunds, and order cancellations may be requested.
Please review this policy before placing an order.
1. Return & Exchange Window
Customers may request a return or exchange within 30 days of the delivery date.
To begin the process, please contact our customer support team before returning any item.
2. Eligible Return Reasons
Returns or exchanges may be accepted for the following reasons:
- Incorrect item received
- Damaged or defective item
- Incorrect size or fit
- Product materially different from its description
- Change of mind, subject to the item meeting the return conditions below
3. Item Condition Requirements
Returned items should meet the following condition requirements:
- Unused
- Unworn outside
- Unwashed
- Free from stains, odors, alterations, or damage caused after delivery
- Returned with original tags and packaging where reasonably possible
4. How to Request a Return or Exchange
To request a return or exchange, please provide the following information:
5. Return Shipping Costs
For returns due to customer preference, customers are responsible for return shipping costs.
- Size preference
- Fit preference
- Change of mind
6. Exchange Policy
Exchange requests may be submitted within 30 days of delivery.
All exchanges are subject to product availability.
If the requested replacement size or product is unavailable, we may offer an alternative product or a refund in accordance with our Refund Policy.
7. Refunds
Once the returned item has been received and inspected, we will notify you whether your refund has been approved.
Inspection normally takes 2–4 business days.
Approved refunds are issued to the original payment method and may take 5–10 business days to appear in your account depending on your bank or payment provider.
Please refer to our Refund Policy for complete refund details.
8. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Clear photographs of the product
- Clear photographs of the packaging
- A brief description of the issue
9. Restocking Fees
Jackorist does not charge a restocking fee for eligible returned items.
10. Non-Returnable Items
Returns may not be accepted for:
- Items returned after the 30-day return period
- Items that have been used, washed, altered, or damaged by the customer
- Items returned without prior authorization
- Items missing significant components, original tags, or packaging
- Final sale or clearance items clearly identified as non-returnable
- Customized or personalized products unless they are defective or incorrect
11. Order Cancellation
Customers may request cancellation within 24 hours of placing an order.
If the order has not entered processing or shipment preparation, a full refund may be issued.
If processing or shipment has already begun, cancellation may no longer be possible. Customers may instead request a return after delivery according to this policy.
12. Delivery Delays
Delivery estimates may occasionally vary due to courier delays, public holidays, customs procedures, weather conditions, or incorrect shipping information.
If your order exceeds the estimated delivery timeframe, please contact our customer support team for assistance.
Customer Rights
Your consumer rights
Nothing in this policy limits any rights that customers may have under applicable consumer protection laws.
Business Information
Jackorist Company Details
Below are the official business details for Jackorist, the company operating Jackorist.com.